Frequently Asked Questions
Questions Regarding Online, Facilitated Classes
Are there additional policies for students?
When would I receive a refund for a course cancellation?
How do I withdraw from a course?
Participants will receive a full refund when withdrawals are requested up to 8 calendar days before the first day of class.
Participants will receive NO REFUND of fees for withdrawals requested 7 calendar days prior to, on, or after the first day of class.
Materials/other fees may not be refundable.
How good do I need to be at computers to take an online course?
AEA Learning Online courses are designed to be accessible to participants of all skill levels. Many skills specific to the LMS and the courses will be developed in the course orientation. However, a participant should have a minimum competency with Internet navigation and computer use in order to be successful in the course.
For example, can you navigate a site like eBay or Amazon well? Can you send an e-mail with an attachment?
How many hours is in an online course? When do I meet?
Most AEA Learning Online courses are asynchronous, meaning that participants can log in and work in the course at their own schedule. If there are synchronous components (through Adobe Connect Pro or the ICN, for example), your instructor will let you know when they are.
Because courses are asynchronous, the amount of hours spent in a course varies. Courses are designed to be 15 hours of instructional time (and 30 hours of homework/out-of-class time for graduate credit) per credit hour. This amount varies depending upon a participant's technological proficiency, typing speed, reading speed, and Internet connection. In addition, new courses are often re-calibrated based on student feedback to make sure they are in line with the time expectations.
I'm having technical problems. Who do I call?
Participants should first contact their instructor with technical problems. Instructors will be available to handle issues when the Professional Development Office is closed, will have better knowledge of issues relating to courses, and if there is a problem with a course itself, they will be able to fix the issue.
Participants having difficulties registering for courses or creating a Moodle account (i.e. before having an instructor) should contact the Professional Development office between 7:30 a.m. and 4:30 p.m. M-F at (800) 255-0405 x14668 or at email@example.com
I've never used Moodle (or taken an online course). What do I need to know?
AEA Learning Online provides a short, self-paced orientation to online learning. This orientation can be accessed at any time through your course, and features tutorials on how to complete common tasks in Moodle as well as tips for troubleshooting.
Can I transfer to another facilitated online course?
No. AEA Learning Online can not transfer participants to other facilitated online courses
What if I want to offer my own online course?
We are always looking for quality instructors in a diverse range of educational subjects. To find out how to become an instructor, see our Instructor Toolbox.
What do I need to take an online course?
It is recommended that you have the following:
Computer - A modern computer manufactured within last 3 years, including audio (speakers)
Operating System - Windows XP/Vista/Windows 7, Mac OS 10.4 or later
RAM - 512 MB or higher
Internet - Cable Modem, DSL, or LAN (1 Mbps or greater)
Web Browser - Firefox 3 or higher (Internet Explorer, Chrome, or Safari may be used, but are not optimal)
How do I access transcripts for classes that ended prior to June 1, 2019?
To obtain an official transcript for all courses that ended prior to June 1, 2019 you will need to visit the system found here.
Questions Regarding Credit Options
I am registered for a course. How can I change my credit option?
To Change to a Credit Type
If participants want to change from a lesser fee-based credit type to a higher fee-based credit type, they can do so at any time on their own in our online registration system until the section end date. Participants are responsible for any additional charge.
If participants want to change from a higher fee-based credit type to a lower fee-based credit type including “no fee” (Participant only), they will get a refund of the difference up until the section end date.
Participants may change credit options at any time through the last day of the course. If changing to a credit option with a lower fee, participants must contact Professional Development at 1-800-255-0405 x14702
Click on the link that is at the end of To view your history and current enrollment
Please complete the required fields and click Log In
Please verify or correct your personal information and click Continue
On the Enrollment History page, click Change for the class you would like to obtain or change credit
On the Change Registration Page, click on the appropriate fee and click Continue
This will take you to the credit card site. Once you have completed the payment process, click the button "Important: Your registration is NOT COMPLETE until you CLICK HERE" once to complete your registration and then wait for confirmation
What credit types are offered?
Online courses are offered for license renewal and graduate credit.
Questions Regarding Online Trainings (mandatory and non-mandatory)
Where can I register for mandatory trainings and self-paced courses?
Our mandatory trainings, such as Mandatory Reporting of Child Abuse and Occupational Hazards: Bloodborne Pathogens are located on our online training system.
When did I take the Mandatory Reporter Child Abuse and Dependent Adult Abuse Training (or other trainings)?
The completion date of the Mandatory Reporter can be found both on your copy of the Certificate of Completion as well as within the online training system. When you log into the system, scroll down to "Your Training History". Listed below you will see your "Valid Trainings". Locate your training. You will see the dates you last completed your training and the expiration dates.
Where do I get the district password to take an online training course?
If you are not an employee of a school district, you will access the training as a Pay Customer and will be asked to pay $25 upon completion of the training in order to receive a certificate.
When will I receive in the mail the certificate for the training I took online?
Certificates of completion are no longer printed and mailed by Heartland for the trainings. You are able to print your own certificate from within the system during the period that is valid.
How do I print the certificates for trainings?
How do I create an account on the training system?
What should I do if I forgot my password to the training system?
If you have forgotten your password, click on "Forget your password?". You will receive an email with directions on how to reset your password.
I no longer have access to the email account that I have previously used on the training system. How do I reset my password?
At http://training.aealearningonline.org, you will need to select "Help" at the top of the screen.
Select "Enter a Support Question".
In the question, include:
Questions Regarding Payment for Courses
Can I pay with a check instead of a credit card?
Yes, you may pay by check. To do so, download and fill out this pdf. Then send in the form with your check or money order to:
Heartland AEA 11
6500 Corporate Drive
Johnston IA 50131
I get an error message when I tried to use my credit card. Now what do I do?
If the error message states that your security code is incorrect, please try entering the security code again. The code is provided on the screen; it is not the code on the back of your credit card. If you are receiving any other type of error, please contact Carol Naylor at 1-800-255-0405 ext. 14443.
Why does Area Education Agency 11 appear on my credit card statement?
Area Education Agency 11 ("Heartland AEA") is the host AEA for the online system, meaning while the professional development opportunities are produced and delivered by all AEAs working systemically, AEA 11 is the fiscal agent handling the transactions on behalf of all the AEAs.
Questions Regarding Transcripts
How do I access an official copy of my transcript or view my course history?
Go to http://register.aealearningonline.org
Locate the statement, "To view your Class History and Current Enrollment"
Login with your login method and passcode
After verifying your personal information, continue to your Enrollment History page
Click Download Your Transcript
Select "AEA Learning Online"and "Last 5 Years"
Click on "Download"
If you have any questions, or need assistance, please contact the Professional Development office by calling 1-800-255-0405, Ext. 14668.
Do I need a transcript when renewing my license?
How do I access transcripts that ended prior to June 1, 2019?
To obtain an official transcript for all courses that ended prior to June 1, 2019 you will need to visit the system found here: https://prodev.aeapdonline.org/4DCGI/YYYYYYYYYYYYYYHWT.