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  • Are there additional policies for students?
    Our online policy manual contains student policies, including policies regarding academic integrity and online netiquette Click here to view AEA Learning Online Policies.
  • When would I receive a refund for a course cancellation?
    Occasionally AEA Learning Online finds it necessary to cancel a section. Decisions on cancellations will be made 8 calendar days prior to the offering start date. All fees paid will be refunded if the section is cancelled.
  • How do I withdraw from a course?
    Online, Facilitated Courses To withdraw from a course, participants will go to the registration system, click on the withdrawal icon next to the course under My Courses. Participants will receive a full refund when withdrawals are requested up to 8 calendar days before the first day of class. Participants will receive NO REFUND of fees for withdrawals requested 7 calendar days prior to, on, or after the first day of class. Participants may contact the AEA professional learning office administrator in the case of an emergency or a situation with extenuating circumstances to make a special request for a refund. Materials/other fees may not be refundable. If participants have questions about withdrawals, please email AEA Learning Online's professional learning office at Self-paced Courses Given that a self-paced course works differently than a facilitated online course, we do not allow cancellation from a self-paced course. Much like purchasing an e-book, once you have registered for a self-paced course, you would have online access to all of the content, meaning one cannot simply get a refund. Your only option is to transfer to another self-paced course. You will not be refunded the difference in course fees if the new course is less expensive, but you will need to pay the difference if the new course is more expensive.
  • How good do I need to be at computers to take an online course?
    AEA Learning Online courses are designed to be accessible to participants of all skill levels. Many skills specific to the LMS and the courses will be developed in the course orientation. However, a participant should have a minimum competency with Internet navigation and computer use in order to be successful in the course. For example, can you navigate a site like eBay or Amazon well? Can you send an e-mail with an attachment?
  • How many hours is in an online course? When do I meet?
    Most AEA Learning Online courses are asynchronous, meaning that participants can log in and work in the course at their own schedule. If there are synchronous components (through Adobe Connect Pro or the ICN, for example), your instructor will let you know when they are. Because courses are asynchronous, the amount of hours spent in a course varies. Courses are designed to be 15 hours of instructional time (and 30 hours of homework/out-of-class time for graduate credit) per credit hour. This amount varies depending upon a participant's technological proficiency, typing speed, reading speed, and Internet connection. In addition, new courses are often re-calibrated based on student feedback to make sure they are in line with the time expectations.
  • I'm having technical problems. Who do I call?
    Participants should first contact their instructor with technical problems. Instructors will be available to handle issues when the Professional Development Office is closed, will have better knowledge of issues relating to courses, and if there is a problem with a course itself, they will be able to fix the issue. Participants having difficulties registering for courses or creating a Moodle account (i.e. before having an instructor) should contact the Professional Development office between 7:30 a.m. and 4:30 p.m. M-F at (800) 255-0405 x14668 or at
  • What do I need to take an online course?
    All online courses require the participant to have a computer with an Internet connection. You will be accessing the course through our Moodle system, which is an online website. It is recommended that you have the following: Computer - A modern computer manufactured within last 3 years, including audio (speakers) Operating System - Windows XP/Vista/Windows 7, Mac OS 10.4 or later RAM - 512 MB or higher Internet - Cable Modem, DSL, or LAN (1 Mbps or greater) Web Browser - Firefox 3 or higher (Internet Explorer, Chrome, or Safari may be used, but are not optimal) Additionally, instructors may require additional computer applications or Web 2.0 tools to be used. They will indicate so on the course description for their course.
  • I've never used Moodle (or taken an online course). What do I need to know?
    AEA Learning Online provides a short, self-paced orientation to online learning. This orientation can be accessed at any time through your course, and features tutorials on how to complete common tasks in Moodle as well as tips for troubleshooting. Click here to access a playlist of tutorials.
  • Can I transfer to another facilitated online course?
    No. AEA Learning Online can not transfer participants to other facilitated online courses
  • What if I want to offer my own online course?
    We are always looking for quality instructors in a diverse range of educational subjects. To find out how to become an instructor, see our Instructor Toolbox. Click here to access the instructor toolbox.
  • How do I access transcripts for classes that ended prior to June 1, 2019?"
    To obtain an official transcript for all courses that ended prior to June 1, 2019 you will need to visit the system found here.
  • I am registered for a course. How can I change my credit option?
    To Change to a Credit Type If participants want to change from a lesser fee-based credit type to a higher fee-based credit type, they can do so at any time on their own in our online registration system until the section end date. Participants are responsible for any additional charge. If participants want to change from a higher fee-based credit type to a lower fee-based credit type including “no fee” (Participant only), they will get a refund of the difference up until the section end date. Participants may change credit options at any time through the last day of the course. If changing to a credit option with a lower fee, participants must contact Professional Development at 1-800-255-0405 x14702 Directions for Changing from Relicensure Credit to Graduate Credit by Credit Card Participants have the option to register and pay for graduate credit when they register for the course on-line through AEA Learning Online. You will have until the last day of the class to change credit options. If you are paying with a credit card for license renewal or graduate credit for this class, please go online to Click on the link that is at the end of To view your history and current enrollment Please complete the required fields and click Log In Please verify or correct your personal information and click Continue On the Enrollment History page, click Change for the class you would like to obtain or change credit On the Change Registration Page, click on the appropriate fee and click Continue This will take you to the credit card site. Once you have completed the payment process, click the button "Important: Your registration is NOT COMPLETE until you CLICK HERE" once to complete your registration and then wait for confirmation Note: The fee charged to your credit card will be the difference between the fee/credit option you originally chose and the new fee/credit option you are changing to.
  • What credit types are offered?
    Online courses are offered for license renewal and graduate credit.
  • Where can I register for mandatory trainings and self-paced courses?
    Our mandatory trainings, such as Mandatory Reporting of Child Abuse and Occupational Hazards: Bloodborne Pathogens are located on our online training system. Click here to access our online training system. To register for a facilitated, online course, click here.
  • When did I take the Mandatory Reporter Child Abuse and Dependent Adult Abuse Training (or other trainings)?
    The completion date of the Mandatory Reporter can be found both on your copy of the Certificate of Completion as well as within the online training system. When you log into the system, scroll down to "Your Training History". Listed below you will see your "Valid Trainings". Locate your training. You will see the dates you last completed your training and the expiration dates. Click here to access the training system.
  • Where do I get the district password to take an online training course?
    If you are currently an employee of a school district in the state of Iowa, please contact your school district or servicing AEA to obtain the password for your district. The contact for your district can be found on the "Help" page of the training system. Click here to access the training system. If you are not an employee of a school district, you will access the training as a Pay Customer and will be asked to pay $25 upon completion of the training in order to receive a certificate.
  • When will I receive in the mail the certificate for the training I took online?
    Certificates of completion are no longer printed and mailed by Heartland for the trainings. You are able to print your own certificate from within the system during the period that is valid. Click here to access the training system.
  • How do I print the certificates for trainings?
    To print certificates, login into the training system. Once you are logged in, scroll down to "Your Training History". Listed below you will see your "Valid Trainings". Locate your training. Select "Certificate". Your certificate will then download as a PDF. Click here to access the training system. If you are having difficulties, please contact
  • How do I create an account on the training system?
    The video below explains how to create an account. Please be sure to watch to the end, there is a last step that people often miss.
  • What should I do if I forgot my password to the training system?
    If you have forgotten your password, click on "Forget your password?". You will receive an email with directions on how to reset your password. If you do not recieve the password reset email, please complete a help ticket. You can do this by selecting "Help" at the top of the screen. Scroll down and select "Enter a Support Question".
  • I no longer have access to the email account that I have previously used on the training system. How do I reset my password?
    You will need to submit a help ticket. At, you will need to select "Help" at the top of the screen. Scroll down. Select "Enter a Support Question". In the question, include: Your name* old email new email *Note: If you have changed your name, please include your previous name and your new name.
  • Can I pay with a check instead of a credit card?
    Yes, you may pay by check. To do so, download and fill out this pdf. Then send in the form with your check or money order to: Professional Development Heartland AEA 11 6500 Corporate Drive Johnston IA 50131
  • I get an error message when I tried to use my credit card. Now what do I do?
    If the error message states that your security code is incorrect, please try entering the security code again. The code is provided on the screen; it is not the code on the back of your credit card. If you are receiving any other type of error, please contact Carol Naylor at 1-800-255-0405 ext. 14443.
  • Why does Area Education Agency 11 appear on my credit card statement?
    Area Education Agency 11 ("Heartland AEA") is the host AEA for the online system, meaning while the professional development opportunities are produced and delivered by all AEAs working systemically, AEA 11 is the fiscal agent handling the transactions on behalf of all the AEAs.
  • How do I access an official copy of my transcript or view my course history?
    To access both your Heartland AEA and AEA Learning Online transcripts, log into your record through the Heartland website: Go to Locate the statement, "To view your Class History and Current Enrollment" Login with your login method and passcode After verifying your personal information, continue to your Enrollment History page Click Download Your Transcript Select "AEA Learning Online"and "Last 5 Years" Click on "Download" You can download your transcript showing credits issued during the last five years or showing your complete history. If you have any questions, or need assistance, please contact the Professional Development office by calling 1-800-255-0405, Ext. 14668.
  • Do I need a transcript when renewing my license?
    Yes, you do need a transcript to renew your license. The Board of Educational Examiners requires you to enter your course information into the online application and that you upload a copy of your transcript. For directions on locating your transcript, see the FAQ: "How do I access my official transcript?"
  • How do I access transcripts that ended prior to June 1, 2019?"
    To obtain an official transcript for all courses that ended prior to June 1, 2019 you will need to visit the system found here:
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