Help Page
Welcome to AEA Learning Online’s FAQ (Frequently Asked Questions) page, where we aim to provide you with clear and concise answers to common questions about AEA Learning Online policies and payment, learning in an online environment, and account/technical issues related to the AEA Learning Online systems. To help you find the answer you are looking for click on the tab that best aligns with your question. If you still can’t find your answer, click on “Submit a help ticket”.
AEA Learning Online Policy FAQs
Our online policy manual contains student policies regarding academic integrity and online netiquette. View AEA Learning Online Policies.
To withdraw from a course, participants will go to the registration system, click on the withdrawal icon next to the course under My Courses.
- Participants will receive a full refund when withdrawals are requested up to 8 calendar days before the first day of class.
- Participants will receive NO REFUND of fees for withdrawals requested 7 calendar days prior to, on, or after the first day of class.
- Participants may contact the AEA professional learning office administrator in the case of an emergency or a situation with extenuating circumstances to make a special request for a refund.
- Materials/other fees may not be refundable.
- If participants have questions about withdrawals, please email AEA Learning Online’s professional learning office at support@aealearningonline.org.
Given that a self-paced course works differently than a facilitated online course, we do not allow cancellation from a self-paced course. Much like purchasing an e-book, once you have registered for a self-paced course, you would have online access to all of the content, meaning one cannot simply get a refund. Your only option is to transfer to another self-paced course. You will not be refunded the difference in course fees if the new course is less expensive, but you will need to pay the difference if the new course is more expensive.
Occasionally AEA Learning Online finds it necessary to cancel a section. Decisions on cancellations will be made 8 calendar days prior to the offering start date. All fees paid will be refunded if the section is canceled.
No. AEA Learning Online can not transfer participants to other facilitated online courses.
Online Learning Requirements
AEA Learning Online courses are designed to be accessible to participants of all skill levels. Many skills specific to the LMS and the courses will be developed in the course orientation. However, a participant should have a minimum competency with Internet navigation and computer use in order to be successful in the course. For example, can you navigate a site like eBay or Amazon well? Can you send an e-mail with an attachment?
Participants should first contact their instructor with technical problems. Instructors will be available to handle issues when the Professional Development Office is closed, will have better knowledge of issues relating to courses, and if there is a problem with a course itself, they will be able to fix the issue. Participants having difficulties registering for courses or creating a Moodle account (i.e. before having an instructor) should contact the Professional Development office between 7:30 a.m. and 4:30 p.m. M-F at (800) 255-0405 x14668 or at support@aealearningonline.org
All online courses require the participant to have a computer with an Internet connection. You will be accessing the course through our Moodle system, which is an online website. It is recommended that you have the following:
- Computer – A modern computer manufactured within last 3 years, including audio (speakers)
- Operating System – Windows XP/Vista/Windows 7, Mac OS 10.4 or later
- RAM – 512 MB or higher
- Internet – Cable Modem, DSL, or LAN (1 Mbps or greater)
- Web Browser – Firefox 3 or higher (Internet Explorer, Chrome, or Safari may be used, but are not optimal)
- Additionally, instructors may require additional computer applications or Web 2.0 tools to be used. They will indicate so on the course description for their course.
AEA Learning Online provides a short, self-paced orientation to online learning. This orientation can be accessed at any time through your course, and features tutorials on how to complete common tasks in Moodle as well as tips for troubleshooting.
Click here to access a playlist of tutorials.
AEA Learning Transcripts and Records
To obtain an official transcript for all courses that ended prior to June 1, 2019 you will need to visit the system found here.
Some trainings get updated periodically, in some cases a new training module is created to make sure people are getting the most current information. If there is not a retake button, click on the catalog button and search keywords for the training you are needing to complete. (Mandatory Reporter, ACEs, Seclusion and Restraint are some of the trainings that do not have a retake button.)
You will find your certificates of completion for trainings on your front page. Log into https://training.aealearningonline.org and scroll down to “Your certificate history”. You will find the certificate button to the right of the training title. If you do not see a certificate button, that training has expired. When you click the button, your computer will either open the certificate in a new tab on your browser or will download a PDF file of it to your computer. If it opens in a new tab on your browser, you will find the download and print options for it in the upper right corner of that tab window screen.
All of the AEAs have collaborated to form a single site to register for courses and access your transcripts. Please follow these instructions:
- Begin at the AEA Learning Online Professional Learning Registration page at https://aealearning.truenorthlogic.com
- Login with your account email and password
- Once you are logged in you will scroll down and locate the “My Courses” box, click on the “My Transcript” button in that box.
- You will now see a page that will have boxes to create a date range for your transcript and a “Print Official Transcript” button. When you click that button your official AEA transcript will open in a new tab in your web browser.
Note: The Board of Educational Examiners (BoEE) will only accept the “Official Transcript” for renewing a license/certification/authorization. Do not send a “course completion” to the BoEE.
AEA Online Learning Account FAQs
Click on “forget your password?”. You should receive an email within a few minutes. The email will provide you directions for resetting your password. To help keep your account secure, we are not able to provide you with your password.
First, check your spam folder to see if it is there.
- If you still do not have a password reset email, contact your district contact person listed on the site. You can find that person’s information by clicking on the “help” button and then scrolling down to the “Learning System Support Contact” and selecting your district.
- If they are unable to help you or there is no one listed, email support@aealearningonline.org
You should contact either your district contact for the system (see question above for directions to find out who that is). If your district does not have a person listed, you can submit a help desk request. You can find the help desk by clicking on “help” and scrolling down to the bottom of the page. Then click the “Enter a Support Question” button and submit your information. The more information you provide, the quicker we can get your account updated. Things like BoEE folder number and possible emails you used or districts that you worked in before are helpful.)
This means you already have an account in the system and should NOT make a new one. Do NOT click the N/A box for your BoEE number or put in a different email and create a new account. By creating a new account you will lose your original course/training completion history.
If you do not remember what email you might have used on your account, email support@aealearningonline.org
If you are seeing this message, that means you are in the system as a “pay customer” and not an Iowa School Employee. You will see this also on the left side of your home screen. You will need to update your profile information by clicking on the profile button. Then you will need to click on “employment information” and select “yes”, select your district from the list, and enter your district password. Your district contact information will have the person in your district who has the district password for the system.
Locating a Training or Course FAQs
Search our course catalog that contains our trainings as well as our on-demand and self-paced courses.
AEA Learning Online courses and trainings are found in this catalog (hyperlink). Regional AEAs also offer courses. Search the statewide catalog for the course to see if it is listed.
Local, Regional & State Support
Local Contact: Name, Phone & Email Address
Regional Contact: Name, Phone & Email Address
State Contact: Name, Phone & Email Address
Local, Regional & State Support
Submit a Help Ticket